a product designer with a research background, focused on creating clear, useful experiences that solve real problems for real people.

Currently designing for merchant experiences @ Grubhub

I’m Jillian —

Featured work

Redesigning the order tracking experience to improve clarity, perception, and trust

I created a strategic, data-driven framework for order tracking that I shared across the organization and secured funding for on the 2025 roadmap

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Providing a path for customers to select substitution preferences

I created a new flow that allowed customers to choose substitution preferences for convenience and grocery store items that may be out of stock, reducing order cancellations by 50% within 6 months.

I’m always happy to chat or hear about new opportunities.