Hi! I’m Jillian,
a strategic product designer, with a focus on B2B and SaaS platforms. I’m a problem solver who delivers thoughtful designs with meaningful impact.
Currently a senior product designer at Grubhub, working on merchant and corporate experiences
Featured work
GRUBHUB
Redesigning order tracking to build clarity and trust
I led a strategic, data-informed redesign of the entire order tracking experience to rebuild customer trust and reduce support contacts, with potential savings of over $1.5 million annually. I drove alignment across teams and secured full resourcing for a phased rollout, which is now in progress.
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GRUBHUB
Providing optionality for out-of-stock items
I created a new flow that allowed customers to choose substitution preferences for convenience and grocery store items that may be out of stock, reducing order cancellations by 50% within 6 months.
