a strategic product designer and former researcher, focused on solving real problems and helping people live better lives.
Currently designing for merchant, corporate, and campus experiences @ Grubhub
Featured work
Redesigning order tracking to build clarity and trust
I led a strategic, data-informed redesign of the entire order tracking experience to rebuild customer trust and reduce support contacts, with the potential to save over $1.5 million annually. I drove alignment across teams and secured full resourcing for a phased rollout, which is now in progress.
*Password protected. Reach out if you’d like access!
GRUBHUB
Providing a path for customers to select substitution preferences
I created a new flow that allowed customers to choose substitution preferences for convenience and grocery store items that may be out of stock, reducing order cancellations by 50% within 6 months.
